Frequently
Asked Questions

A Managed Service Provider (MSP) offers outsourced IT support, network management, cybersecurity, data backup, and more. At [Your Company Name], we handle the tech so you can focus on your business—providing proactive support and fast response times to keep your systems running smoothly.

We’re based in Charlotte, NC, but we proudly serve businesses up and down the East Coast, including North Carolina, South Carolina, Georgia, Virginia, and beyond. Remote support lets us solve problems quickly, no matter where your team is located.

We’re not just another IT company—we’re your IT partner. Our team is known for being honest, reliable, and client-focused. We go the extra mile to provide exceptional customer service, fast response times, and a team that’s as friendly as they are skilled. Our goal? Turning every client into a raving fan.

Yes! We offer 24/7 remote monitoring and emergency IT support to ensure your business is always protected. Whether it’s a late-night server issue or a weekend outage, our team is ready to respond.

Our MSP services help reduce downtime, improve productivity, and secure your data—all of which are critical for growth. We take a proactive approach to tech, so you can scale your business with confidence and without costly IT headaches.

We work with a wide range of industries, including healthcare, legal, finance, construction, and professional services. Our flexible support plans and deep industry knowledge allow us to tailor IT solutions to meet your specific needs.

Switching is easier than you think. Our onboarding process includes a full IT assessment, documentation of your current setup, and a smooth handoff plan from your existing provider. We’ll handle the heavy lifting so you don’t miss a beat.

Yes! We offer a free initial IT consultation and assessment to identify opportunities for improvement and see how we can best support your business. No pressure, no commitment—just honest advice.