After Hours Support

Did you know that we have Engineers available for emergency support after hours? We have a new paging service that alerts the on-call Engineer of your need quickly and reliably. Network Care subscribers will see a $2 after-hours service fee on their monthly invoice for this. We have additional coverage for emergencies one hour before and five hours after normal hours, in addition to weekends.

So if it really can’t wait until business hours, you can call the Help Desk (704) 814-8819 US or (519) 491-2909 (CAN) to leave a message, or email emergency@quo.cc. In either case, the on-call Engineer will be paged and return your call.