Industry: Legal Services
Location: Charlotte, NC
Services Provided: Server Restoration, Remote Access Recovery, IT Infrastructure Optimization

Upon engagement, Quo Vadis immediately took control of the restoration process, performing an in-depth server analysis and RDS troubleshooting. Our team quickly identified several critical misconfigurations:

The Sasser Law Firm experienced a complete loss of remote and local access to its servers, bringing operations to a halt. For nearly two weeks, the firm was unable to access critical case files and business applications, severely impacting productivity.
At the time of the incident, Quo Vadis was not the firm’s IT provider. Their previous IT support team attempted to resolve the issue by resetting RDS trial licensing, but the problem persisted—even after purchasing new RDS Client Access Licenses (CALs). After multiple failed troubleshooting attempts and escalating delays, the firm sought Quo Vadis’ expertise to resolve the issue and restore operations.

With thanks to The Sasser Law Firm for trusting Quo Vadis with their business and allowing us to use their story in our Case Study Library. We are proud to support their firm with reliable, secure, and efficient technology solutions!

By swiftly diagnosing and resolving the server misconfigurations, Quo Vadis not only restored operations, but also became the trusted IT provider for The Sasser Law Firm moving forward.

Terminal Server Licensing was not properly installed or recognized on either server.

The new RDS CALs were not being applied, preventing remote access.

Essential RDS roles (RD Session Host, RD Connection Broker, and RD Web Access)
were missing—rendering remote connections impossible.

To resolve the issue, we:

Reinstalled and properly configured all RDS roles, restoring the firm’s remote access capabilities.

Ensured the correct application of purchased RDS CALs, eliminating licensing conflicts.

Validated server health and security to prevent future disruptions.

Full remote access restored within hours of engagement

Immediate return to normal business operations

Properly configured and secured RDS environment

Eliminated downtime and licensing inefficiencies

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