2020 Changes

2020 Changes

We have some exciting changes coming up at the turn of the new year!

Take control of your own password resets for Office 365, with the self-service option. If you are a Network Care client, you’ll be prompted over the next two weeks to provide an off-domain address and mobile number to verify your identity. No more calling to get a reset!

Microsoft will be mandating 2FA (two-factor authentication) soon, so we’re helping to prepare you for it now. All you need is a mobile number to help authenticate your login when you access your mail. Many of you are doing this already, but for those of you who aren’t, you’ll be prompted over the next two weeks to provide your mobile number. Once you enable 2FA, your password will never expire!

We will be enabling 2FA for all our Network Care clients who use Office 365 in the first quarter of 2020. Prior to this, we will be sending you an email with clear instructions (and pictures!) to help you. Don’t worry, our engineers are here every step of the way to assist with this.

Call your Engineer directly! We’ve enhanced our phone system so you can get to the Engineer working on your request directly, without having to speak to an Operator or wait in the Engineer’s queue. Let us know how you like it.