Password Reset
By now you should have heard about two-factor or multi-factor authentication. Your bank probably uses it to allow access to your accounts. Microsoft offers it for account access with two-factor authentication FOR FREE!
If you enable 2FA, we set your email password to NEVER expire. Our clients LOVE THIS. Just call the Help Desk when you have 5 minutes and your mobile phone is available and unused. If you install the Microsoft Authenticator app from your mobile App store beforehand, the process is that much quicker.
If you DON’T use 2FA, eventually, you’ll need to reset your password. If it expires, you’ll need to call the Help Desk for assistance in getting it reset, which brings us to the purpose of this update.
For your protection, we are implementing stronger security to validate password reset requests. If you are using 2FA, you can ignore the rest of this article.
Social engineering is one of the most serious threats in today’s world. I am concerned that some nefarious hacker will attempt to fake-out our Engineers in order to reset your email password. Beginning in April 2019, we will begin using Helpdesk Authentication through Duo. If you have Duo already, you’re all set.
For those clients who have never used Duo we will provide free authentication for password verification. Call the Help Desk to get it setup before your password needs to be reset. For those who have, we encourage you to add your other team members.
Effective April 2019, users requiring a password reset that do not use Duo will need to call from their office phone. Otherwise we plan on calling the main office or use other verification methods before performing a password reset.
